Support & FAQs

If you have any questions, check our FAQs below. You may find the answer you need!

What sort of devices can I sell? +

We'll accept both Working and Faulty devices listed in our pricing guide. For the full story, please take a peek at our Terms & Conditions.

How do I track my order? +

You can track your order using the tracking number sent to your email upon dispatch. Visit your my account order page.

Do I need to send the charger or accessories? +

If you're sending in a smartwatch, laptop or console then ideally yes, otherwise we just need the handset with its battery.

What payment methods do you offer? +

We currently offer a choice of two payment methods – Bank Transfer or PayPal.

How do I reset my password? +

To reset your password, click on 'Forgot Password' on the login page and follow the instructions. You'll receive an email with a link to reset your password.